CUSTOMER SERVICE POLICY

This is the website of Bahamafoodie

  • Our headquarters address is: Nassau, Bahamas

Please read the following contract to know how we best service you. This document is susceptible to changes. With each change to this service policy, you will be notified via a banner. This version dates 01/10/2022

INTENT

This Customer Service Policy formalises our commitment to providing the best possible service experience to our customers.

ORDERING POLICY

1. Clients are expected to read the ordering process displayed on our website prior to entering the ordering portal to guide their experience and manage their expectations.

2. Orders are to be made between Monday through Friday for the upcoming menu each week. Orders can be placed for a single meal or all featured meals at the point of checkout.

3. Bahama Foodie caps orders at a certain amount per day which restricts the ordering and payment of a featured dish beyond the ordering timeline.

ORDER CANCELLATION & REFUND POLICY

An order Cancellations must be made 48 hours prior to the ordering closing date each week to receive a refund. Bahama Foodie provides refunds to persons who cancel within the order cancellation policy timeframe.

Order Cancelled Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you and wait for you up to (10 minutes) after arriving at your requested location, you may not be eligible for a refund.

Food Order Error or Incompletion*

In the rare occasion that you do not receive food that is on your receipt. please send us a picture of the plate you received untouched. we will make it up to you. Please give us a call.

Food Dissatisfaction*

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all the dishes we make. Refunds and/or replacement food are available upon the investigation that and order was wrong, omitted, and other similar circumstances.

  •  Refunds are not typically provided for food that a guest simply does not like.

PICKUP & DELIVERY POLICY PICKUP

We are excited to meet our customers in person and advise that pickup time is a window of 90 minutes at the location specified on the website. The mobile pickup vehicle will outline the company’s flag to make identification easy. After 90 minutes, the discretion of waiting is between the driver and the customer.

For customers using our mobile pickup option please provide an ID for us to avoid possible confusion due to name duplications.

Bahama Foodie Delivery drivers may call customers who chose the delivery option for further information and clarification regarding their address.

COMPLAINTS HANDLING

We acknowledge that the restaurant industry comes with its needs to exercise efficient resolution of customer complaints because of its contribution to effective customer service.

We will :-

  • Listen respectfully to the customer in a fair and impartial way.
  • If the complaint is received in writing, acknowledge the complaint within a 24- to 48-hour period.
  • Ensure our name and contact details are clearly visible and accessible throughout our website and social media channels.
  • Attempt to resolve customer complaints within 48 hours appropriately and professionally.

RESPONSIBILITY AND REVIEW

This Customer Service Policy is the responsibility of Bahama Foodie. This policy was last updated 31 st September 2022 and will be reviewed 2023.